Full Time
Nairobi, Kenya
Posted 2 months ago

Stellar HR Solutions

Call Center Agent – Liquor Industry | Nairobi, Kenya 2025

Essential Job Details

Position: Call Center Agent
Location: Nairobi, Kenya
Job Type: Full-Time
Industry: Liquor & Beverage Sector
Experience Level: Minimum 2 years
Application Deadline: Rolling basis (Only shortlisted candidates will be contacted)

Introduction

Are you an experienced Call Center Agent with a passion for customer service and a strong understanding of the liquor industry? Our client is actively hiring dedicated and skilled professionals to join their customer support team. This role involves handling high-volume inbound and outbound calls, addressing customer inquiries, processing orders, and ensuring a seamless customer experience.

If you have exceptional communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment, this is the perfect opportunity to elevate your career.

About the Hiring Company

Our client is a leading player in the liquor industry, specializing in premium liquor brands, product distribution, and customer satisfaction. They are committed to providing top-tier services, ensuring customers receive high-quality liquor products and exceptional support.

With a reputation for professionalism, integrity, and customer-first service, they are looking for talented call center professionals to enhance their growing team.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.
Process customer orders, ensuring accuracy in product selection and delivery details.
Provide detailed product information on various liquor brands, categories, and specifications.
Address customer complaints, inquiries, and order-related concerns with a solution-driven approach.
Use persuasion and communication skills to upsell and cross-sell liquor products effectively.
Maintain customer records in CRM systems, updating contact details, order history, and service interactions.
Collaborate with the sales and logistics teams to ensure seamless product deliveries.
Work in a fast-paced, target-driven environment, ensuring customer satisfaction remains a top priority.
Troubleshoot and resolve customer service issues while maintaining a professional and courteous tone.
Continuously improve service quality through feedback collection and performance evaluations.

Qualifications and Skills

Mandatory Requirements

Minimum of 2 years’ experience as a Call Center Agent handling both inbound and outbound calls.
Strong knowledge of liquor brands, product categories, and specifications.
Excellent verbal and written communication skills with the ability to build rapport quickly.
Ability to handle customer inquiries efficiently, resolve issues, and provide exceptional service.
Proven ability to upsell and cross-sell effectively.
Ability to thrive in a fast-paced, high-volume call environment.
Strong multitasking and problem-solving skills.
Proficiency in CRM systems and call center software.
High attention to detail with excellent organizational and time management skills.
A team player with a positive, customer-centric attitude.

Preferred Qualifications (Not Mandatory but a Plus)

Experience in a sales-driven call center environment.
Previous customer support experience in the beverage or liquor industry.
Familiarity with Kenyan liquor market trends and purchasing behaviors.
Bilingual proficiency (English and Kiswahili) is an advantage.

Company Culture and Values

Our client believes in fostering a dynamic, inclusive, and customer-first environment. Employees are encouraged to:

Take initiative and contribute to company growth.
Engage in continuous learning and professional development.
Maintain the highest standards of integrity and ethical conduct.
Work collaboratively with team members to enhance customer experience.
Stay adaptable in a rapidly evolving industry.

How to Apply

Interested candidates should submit their application through the official hiring portal: Apply Here

Application Deadline: Rolling basis – Apply as soon as possible!
Only shortlisted candidates will be contacted.
No fees charged at any stage of the application process.

For inquiries, contact our official communication lines:
📞 0745 777 678 | 0748 337 188 | 0769 506 746 | 0754 996 458