Business Operations Assistant – 3 Vacancies – 1 Year Fixed-Term Contract – Britam, Nairobi 2025

Business Operations Assistant – 3 Vacancies – 1 Year Fixed-Term Contract – Britam, Nairobi 2025

ESSENTIAL JOB DETAILS

• Position: Business Operations Assistant
• Location: Nairobi, Kenya
• Type of Job: 1-Year Fixed-Term Contract, Full-Time
• Number of Openings: 3
• Job Category: Business Operations, Client Administration
• Reporting to: Business Operations Team
• Application Deadline: 5th March 2025
• Employer: Britam

INTRODUCTION

Are you looking for an opportunity to develop your career in business operations and client administration? Britam is hiring three Business Operations Assistants for a 1-year fixed-term contract in Nairobi, Kenya.

This role focuses on client administration, document management, and efficient customer correspondence handling. You will ensure data integrity, timely response to client queries, and high-quality client servicing standards to drive satisfaction and retention.

As part of the Business Operations team, you will work closely with cross-functional departments such as finance, compliance, customer service, and risk management to ensure seamless service delivery. Your contribution will be integral in improving efficiency, compliance, and customer experience across Britam’s retail operations.

If you have a keen eye for detail, excellent organizational skills, and a strong background in business operations, this is your chance to work with one of Kenya’s leading financial service providers and contribute to operational excellence.

ABOUT BRITAM

Britam is a market leader in financial services, specializing in insurance, investment management, and asset financing. With a strong footprint across East Africa, Britam is committed to excellence, customer-centric solutions, and digital transformation to better serve clients. The company fosters a culture of integrity, innovation, and teamwork, making it an ideal place for professionals seeking career growth.

Britam provides a dynamic work environment that nurtures professional growth while offering employees the tools and training necessary to excel. Employees benefit from a structured career progression plan, competitive remuneration, and exposure to innovative financial solutions that impact lives positively.

KEY RESPONSIBILITIES

• Review and verify client documents, including contract notes, statements, and business confirmations.
• Manage client correspondences via email, phone, and physical documents to ensure timely and professional communication.
• Handle High Net Worth (HNW) client queries, ensuring immediate response and resolution.
• Oversee the distribution of contract notes, receipts, and post statements on a weekly basis.
• Support the account opening process, ensuring accurate data capture and validation for risk management.
• Track and report client complaints, providing insights for process improvement.
• Assist in data entry, system updates, and maintenance to ensure data accuracy and compliance.
• Coordinate with internal teams to support AMC UG operations within the hub and spoke model.
• Prepare performance reports and risk analysis to assist in operational decision-making.
• Monitor service level agreements (SLAs) with external service providers to maintain operational excellence.
• Engage with the finance and compliance teams to track payments and ensure regulatory adherence.
• Support digitization efforts to automate business processes and reduce manual intervention.
• Execute any other duties as assigned, aligned with business needs.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in a business-related field.
• 1 year of experience in business operations, client servicing, or a similar role.
• CPA Part 2 certification is required.
• Strong understanding of investment classes and financial operations.
• Effective negotiation and client communication skills.
• Strong analytical and organizational abilities.
• Proficiency in report writing and data presentation.
• Ability to multitask and work under tight deadlines.
• Experience working with enterprise resource planning (ERP) systems.
• Familiarity with document management software and CRM tools.

COMPANY CULTURE AND VALUES

At Britam, employees thrive in a dynamic, inclusive, and high-performance culture. The company upholds core values such as:

• Integrity: Commitment to ethical and transparent business operations.
• Customer Focus: Prioritizing client needs for enhanced satisfaction and retention.
• Innovation: Driving digital transformation and modern solutions.
• Excellence: Maintaining high standards in service delivery and execution.
• Teamwork: Encouraging collaboration and shared success.

Britam also values diversity and inclusion, ensuring that all employees, regardless of background, have equal growth opportunities. The company offers various training programs, mentorship initiatives, and leadership development programs to enhance employees’ skill sets.

HOW TO APPLY

Interested candidates should apply online before the 5th of March 2025 via the official Britam job portal:

Apply Now

Ensure you submit your updated CV, along with any additional documents required by the employer. Shortlisted candidates will be contacted for further evaluation.

ADDITIONAL ENGAGEMENT

🔹 Discover More Job Opportunities: Explore similar job openings at The Kenyan Job Finder.

🔹 Join Our Free WhatsApp Jobs Channel: Get real-time job alerts via our WhatsApp Channel.

🔹 Exclusive Job Updates for KES 99/month: Gain access to premium job alerts by subscribing to our members-only WhatsApp Channel.

🔹 Follow The Kenyan Job Finder on Telegram: Stay updated with job listings on our Telegram Channel.

WHY JOIN BRITAM?

Britam offers employees a competitive salary, benefits package, and career growth opportunities. Employees at Britam gain exposure to industry-leading financial services, a collaborative work environment, and opportunities to work on meaningful projects.

• Professional Growth: Get access to on-the-job training, leadership programs, and mentorship opportunities.
• Work-Life Balance: Flexible work policies ensure employees can maintain a healthy balance between personal and professional commitments.
• Cutting-Edge Technology: Work with modern enterprise systems to enhance productivity and efficiency.
• Collaborative Culture: Employees work in a team-driven environment that promotes innovation, problem-solving, and shared success.