Business Growth Manager (Microfinance Institution) – Kenya – 2025

Business Growth Manager (Microfinance Institution) – Kenya – 2025

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Position Details

• Position: Business Growth Manager (Multiple Positions)
• Location: Various Branches in Kenya
• Type of Job: Full-Time
• Job Category: Management, Microfinance
• Salary: Competitive (to be disclosed during the recruitment process)
• Reporting to: Chief Operations Officer
• Application Deadline: 13th January 2025

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Introduction

Are you a dynamic leader with a passion for business growth, team management, and client satisfaction? This is your chance to join a leading microfinance institution driving innovation through a cashless, paperless, and data-driven model. We are looking for motivated individuals to fill the role of Business Growth Manager across our branches.

As a Business Growth Manager, you will play a pivotal role in achieving branch targets, expanding the customer base, and fostering a culture of excellence among staff. This position offers career growth opportunities in a supportive and innovative environment.

This is an onsite role requiring hands-on leadership and direct engagement with branch operations.

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About Us

Musoni Microfinance is a cutting-edge financial services provider with a focus on cashless transactions and data-driven decision-making. Our mission is to empower individuals and businesses through accessible and innovative financial solutions.

Operating across Kenya, Musoni is committed to operational efficiency, client satisfaction, and community development. With a strong emphasis on staff development and customer-centric services, we aim to be the preferred choice for financial empowerment in the region.

Learn more about us on our official homepage.

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Key Responsibilities

As a Business Growth Manager, your responsibilities will include:

1. Strategic Leadership:
   • Oversee daily branch operations to align with company goals.
   • Ensure the branch meets or exceeds performance targets.
2. Driving Business Growth:
   • Market Musoni’s products and actively recruit new clients.
   • Develop and implement strategies to enhance customer retention.
3. Client Engagement:
   • Address customer queries and resolve complaints promptly.
   • Conduct regular visits to clients to build strong relationships.
4. Portfolio Management:
   • Maintain a healthy loan portfolio by managing delinquency.
   • Analyze client feedback to improve services.
5. Operational Excellence:
   • Ensure compliance with company policies.
   • Uphold Musoni’s cashless and paperless operational model.
6. Team Leadership:
   • Inspire, coach, and develop branch staff.
   • Create a motivating work environment for staff retention and productivity.
7. Administrative Duties:
   • Manage general administrative tasks to ensure smooth branch functioning.
   • Monitor and enforce system controls for operational integrity.

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Qualifications and Skills

To succeed in this role, you should have:

Educational Qualifications:

• A Bachelor’s Degree in Business Management or a related field from a recognized university.

Experience:

• At least 3 years of branch management experience in a microfinance institution.
• Proven ability to manage and inspire teams.

Technical Skills:

• Proficiency in computer applications.
• Strong data analytical and problem-solving skills.

Competencies:

• High attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under tight deadlines.
• Demonstrated leadership abilities and a customer-oriented mindset.

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Company Culture and Values

At Musoni, we believe in:

• Innovation: Leveraging technology for efficient service delivery.
• Excellence: Setting high standards for staff and services.
• Integrity: Upholding the highest levels of professionalism.
• Collaboration: Building strong relationships with clients, staff, and partners.
• Equal Opportunity: We are committed to creating a diverse and inclusive workplace.

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Apply Now for the Business Growth Manager Position

If this opportunity aligns with your career aspirations, we encourage you to apply today!

How to Apply:

• Send your CV and cover letter to careers@musoni.co.ke.
• Use the subject line: “Business Growth Manager Application.”
• Include your current and expected remuneration in the cover letter.

Only shortlisted candidates will be contacted.

For more exciting opportunities, visit our job listing page.

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Important Notice:

Musoni Microfinance is an equal opportunity employer. We do not ask candidates to pay any fees during the recruitment process.

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