Bible Translation & Literacy (BTL) – Ruiru Conference Centre

Assistant Manager – Catering & Accommodation, Housekeeping Supervisor, and Head Waiter Roles at Bible Translation & Literacy (BTL) – Ruiru Conference Centre | May 2025

ESSENTIAL JOB DETAILS

Position: Assistant Manager – Catering & Accommodation; Housekeeping Supervisor; Head Waiter
Location: Ruiru, Kenya
Type of Job: Full-Time
Number of Posts: 1 per position (Total: 3 Vacancies)
Job Category: Hospitality, Catering, Housekeeping
Application Deadline: Wednesday, 14th May 2025
Reporting To: Human Resources Director, Bible Translation & Literacy (E.A)

INTRODUCTION

Are you a passionate and service-driven individual seeking to advance your career in hospitality while serving a purpose-driven institution? Here lies a fulfilling opportunity to work in a vibrant Christian conference setting that values integrity, teamwork, and spiritual maturity. These roles are based at the esteemed Bible Translation & Literacy (E.A) Conference Centre in Ruiru, where excellence in service meets a strong faith-based mission.

BTL is currently hiring for three strategic hospitality positions: Assistant Manager – Catering & Accommodation, Housekeeping Supervisor, and Head Waiter. Each role offers a unique opportunity to combine professional skills with a heartfelt calling to serve a Christian community. This is more than just a job—it is a ministry in action through excellence, compassion, and leadership.

ABOUT BIBLE TRANSLATION & LITERACY (BTL)

Bible Translation and Literacy (East Africa), widely known as BTL, is a Christian organization committed to translating the Bible into indigenous languages and promoting literacy for the spiritual and social development of communities. With a deep-rooted Christian foundation, BTL seeks team members who are not only skilled professionals but also born-again Christians of good standing, demonstrating spiritual maturity, integrity, and a strong sense of calling to serve.

The BTL Conference Centre in Ruiru provides a serene environment for retreats, seminars, workshops, and events. The Centre offers top-tier hospitality services anchored in Christian values, making it a unique setting where professional excellence is harmonized with faith-driven service.

KEY RESPONSIBILITIES

VACANCY 1: Assistant Manager – Catering and Accommodation (1 Position)

Oversee the day-to-day operations of catering and accommodation services at the Centre
Supervise kitchen, dining, and housekeeping teams to ensure seamless hospitality delivery
Develop and implement catering menus and accommodation packages tailored to client needs
Ensure adherence to food safety, hygiene, and sanitation standards
Coordinate procurement, inventory control, and supplier relationships
Handle client bookings, special event coordination, and customer feedback
Prepare monthly performance and financial reports for management review
Lead staff training, performance evaluations, and team motivation activities
Resolve guest complaints and escalate issues as needed to uphold service quality
Maintain compliance with all statutory health and safety regulations

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VACANCY 2: Housekeeping Supervisor (1 Position)

Supervise housekeeping staff and ensure cleanliness standards across all rooms and public spaces
Allocate duties and inspect assigned areas to ensure quality assurance
Maintain records of cleaning schedules, supply inventory, and laundry services
Train and coach housekeeping staff on safety, etiquette, and efficiency
Liaise with the maintenance team to report and track repairs and facility upkeep
Ensure timely replenishment of guest supplies and room amenities
Monitor linen usage and coordinate with the laundry department for timely deliveries
Enforce hygiene protocols in compliance with health regulations
Address guest concerns related to accommodation and cleanliness promptly

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VACANCY 3: Head Waiter (1 Position)

Supervise dining room staff and coordinate all meal service operations
Assign shifts, monitor floor coverage, and ensure courteous service by all team members
Welcome guests and assist in taking special requests for meals or dietary needs
Train new wait staff in customer service protocols and food handling procedures
Oversee the setting of tables, buffet arrangements, and cleanliness of dining areas
Collaborate with kitchen staff to ensure meal orders are fulfilled efficiently
Handle customer feedback and service recovery in a professional manner
Assist in inventory tracking for cutlery, crockery, and service equipment

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QUALIFICATIONS AND SKILLS

All candidates must meet the following baseline qualifications in addition to role-specific expertise:

Must be a born-again Christian with good standing in their faith community
Demonstrated spiritual maturity, team spirit, and a strong sense of calling
Proven leadership and supervisory experience in similar roles
Diploma or Degree in Hospitality Management, Hotel Operations, or a related field
Strong interpersonal, communication, and problem-solving skills
Ability to work under pressure and handle multiple priorities
Knowledge of hospitality software, inventory systems, and booking platforms is an added advantage

Additional role-specific competencies include:

Assistant Manager: Minimum of 3-5 years in a senior hospitality management role; financial acumen
Housekeeping Supervisor: Minimum of 2 years in housekeeping supervision; attention to detail
Head Waiter: At least 2 years in a lead waiter or food & beverage supervisory role; excellent guest relations

COMPANY CULTURE AND VALUES

Working at BTL is not just a job; it’s a higher calling. Team members operate in a faith-inspired environment grounded in integrity, humility, and excellence. The organization values:

Servant Leadership: Leading by example with humility and purpose
Community and Fellowship: Encouraging mutual support, prayer, and spiritual growth
Stewardship: Responsible use of resources for God’s work
Excellence in Service: Meeting both spiritual and professional standards of quality

HOW TO APPLY

Qualified applicants should email their applications to the address provided below. Be sure to:

Clearly indicate the position applied for in the subject line
Attach a detailed CV, copies of certifications, and three referees (professional, social, and church-based)
Include phone contacts for both the applicant and referees

Deadline for Applications: Wednesday, 14th May 2025

HUMAN RESOURCES DIRECTOR,
BIBLE TRANSLATION AND LITERACY E.A,
P.O. Box 44456 – 00100,
NAIROBI.
Email: careers@btlkenya.org
Only short-listed candidates will be contacted

Assistant Manager - Catering & Accommodation, Housekeeping Supervisor, and Head Waiter Roles at Bible Translation & Literacy (BTL) – Ruiru Conference Centre | May 2025

ADDITIONAL ENGAGEMENT

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To apply for this job email your details to careers@btlkenya.org

By The Kenyan Job Finder Team