Applications Support Manager – Nairobi, Kenya – 2025

Applications Support Manager – Nairobi, Kenya – 2025

• Position: Applications Support Manager
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Number of Posts: 1
• Job Category: Information Technology
• Salary: Competitive
• Reporting to: IT Director
• Application Deadline: Monday, 24th February 2025

Introduction

We are seeking a highly skilled Applications Support Manager to lead our dynamic IT team in Nairobi. This pivotal role offers an opportunity to manage and enhance our application systems, ensuring seamless operations and strategic alignment with organizational goals. If you are passionate about technology and possess a strong background in application support, we invite you to apply.

About KCB Group Plc

KCB Group Plc is a leading financial services provider in East Africa, overseeing KCB Bank Kenya, National Bank of Kenya, and regional subsidiaries. With an asset base of KShs 2.0 trillion, we boast the largest branch network in the region, comprising 528 branches, 1,313 ATMs, and 1.2 million merchants and agents offering 24/7 banking services. Our commitment to innovation and customer satisfaction has solidified our position as a market leader.

Key Responsibilities

• Develop and Implement Goals: Establish and execute objectives, policies, and priorities for assigned programs, recommending and administering policies and procedures to achieve divisional goals.

• Team Leadership: Oversee the Applications Support team by assigning work activities, reviewing and evaluating work products, and resolving issues to ensure efficient operations.

• System Optimization: Implement system changes through automation, process improvements, and management solutions, providing necessary training to staff.

• Diagnostic Investigations: Conduct thorough investigations of system errors, consulting with vendors to implement effective solutions and enhance system functionality.

• Documentation: Prepare comprehensive documentation, including project reports, user manuals, presentations, and strategic plans related to application analyses.

• Risk Management: Develop and implement risk management procedures, business continuity scenarios, and disaster recovery plans to maintain operations during downtime or major disruptions.

• Quality Assurance: Research, develop, and implement testing methods to ensure products meet the highest quality standards, monitoring and reporting on defects.

• Compliance Review: Evaluate proposed systems software for adherence to applicable quality assurance standards before acquisition or implementation.

Qualifications and Skills

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field is required. A Master’s degree in Management or IT is an added advantage.

• Professional Certifications: Certifications such as MCP, MCSA, MCSE, MCITP, ITIL, Linux/UNIX Administration, or Database Management are highly desirable.

• Experience: A minimum of 4 years of experience in:

1. Operational characteristics of various computer platforms and operating systems.
2. Information systems analysis programs.
3. Application software installation and support.
4. Budgeting, contracting, and purchasing practices.
5. Supervision and training principles.
6. Quality assurance and security procedures related to complex, large computer systems and applications.
7. Application development and troubleshooting.

• Project Management: At least 2 years of experience in project management and administration, with knowledge of relevant industry practices, contract negotiation, and administration.

Company Culture and Values

At KCB Group Plc, we are committed to attracting, nurturing, developing, and retaining the most talented individuals. We support our employees in expanding their skills and capabilities, ensuring that KCB Group is the destination of choice for the brightest talents in the industry. Our culture fosters innovation, integrity, and a dedication to customer satisfaction.

Apply Now for Applications Support Manager

If you meet the above criteria and are ready to take on a challenging role in a dynamic environment, please submit your application with a detailed CV through our Recruitment Portal by Monday, 24th February 2025. Qualified candidates with disabilities are encouraged to apply. Only shortlisted applicants will be contacted.

Explore More Opportunities

For more job opportunities, visit our careers page: Explore KCB Group Careers

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Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.