Social Media & Customer Relationship Manager – Nairobi, Kenya – 2025

Social Media & Customer Relationship Manager – Nairobi, Kenya

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Job Details:

• Position: Social Media & Customer Relationship Manager
• Location: Nairobi, Kenya
• Type of Job: Full-time
• Job Category: Marketing and Digital Strategy
• Salary: Not specified
• Reporting to: Marketing Director
• Application Deadline: January 31, 2024

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Introduction:

Are you passionate about social media management, customer relationship building, and creating compelling digital experiences? This exciting role offers an opportunity to leverage your expertise in digital marketing and client engagement within a dynamic, fast-paced environment. This is an onsite position in Nairobi, Kenya, where you’ll collaborate with a team of innovators to shape impactful marketing strategies and elevate customer satisfaction.

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About Us:

Adept Systems Management Consultants is a leading organization specializing in providing comprehensive business solutions tailored to meet the needs of diverse industries. Known for our innovative approaches and client-centric methodologies, we empower businesses by optimizing their operations, fostering strategic growth, and delivering measurable outcomes.

Our services encompass consulting, training, and implementation support, making us a trusted partner for organizations seeking excellence. Our mission is to transform businesses into high-performing entities through effective solutions and exceptional service delivery.

Learn more about us on our official website.

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Key Responsibilities:

As a Social Media & Customer Relationship Manager, your primary responsibilities will include:

• Developing and executing comprehensive social media strategies to enhance brand visibility and audience engagement.
• Managing multiple social media platforms, including Twitter, TikTok, Facebook, Instagram, and LinkedIn, ensuring consistent branding and messaging.
• Creating and curating engaging multimedia content, such as posts, videos, and graphics, tailored to specific audiences.
• Monitoring and analyzing key performance metrics to assess the effectiveness of campaigns and drive continuous improvement.
• Coordinating with cross-functional teams to align marketing efforts with organizational goals.
• Providing exemplary customer service by responding to inquiries, addressing concerns, and fostering positive client relationships.
• Managing client relationships to enhance satisfaction, retention, and overall customer experience.
• Leading social media campaigns to boost traffic, increase engagement, and achieve measurable ROI.
• Staying updated with the latest trends in digital marketing and social media tools, ensuring cutting-edge practices are implemented.

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Qualifications and Skills:

To excel in this role, candidates should meet the following criteria:

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• At least three (3) years of experience in social media management, digital marketing, or client relations.

Technical Skills:

• Proficiency in social media platforms, including Twitter, TikTok, Facebook, Instagram, and LinkedIn.
• Strong command of social media tools for scheduling, monitoring, and analysis.
• Expertise in creating and editing multimedia content using industry-standard tools.

Soft Skills:

• Exceptional project management, communication, and customer service abilities.
• Strong analytical skills with a keen eye for detail.

Preferred Attributes:

• Ability to work in a fast-paced environment, demonstrating adaptability and resilience.
• A proactive mindset with a results-driven approach.

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Company Culture and Values:

At Adept Systems Management Consultants, we prioritize fostering a culture that values:

• Innovation: Continuously exploring new ideas and solutions.
• Integrity: Upholding the highest standards of ethics and professionalism.
• Collaboration: Building strong partnerships and teamwork to achieve shared goals.
• Excellence: Striving for outstanding outcomes in every project we undertake.

We believe in empowering our employees by providing opportunities for growth, learning, and advancement. Join us to be a part of an inclusive and vibrant work environment.

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Apply Now for Social Media & Customer Relationship Manager:

Are you ready to take on this exciting opportunity? Apply now by visiting our application page. Applications are reviewed on a rolling basis, so early submission is encouraged.

For more opportunities, explore our job listings and discover similar roles that match your expertise.

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Compliance Statement:

We are an equal-opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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