Customer Care Agent Intern at MOGO Auto Limited – Kenya | Apply by 09 May 2025

Customer Care Agent Intern at MOGO Auto Limited – Kenya | Apply by 09 May 2025

ESSENTIAL JOB DETAILS

• Position: Customer Care Agent Intern
• Location: Kenya (office-based with possible remote flexibility)
• Job Type: Internship
• Application Deadline: 09 May 2025
• Company: MOGO Auto Limited (Part of Eleving Group)
• Industry: Financial Services / Auto Finance
• Application Link: Apply for the Customer Care Intern Role at MOGO Auto Below

ABOUT MOGO AUTO LIMITED

MOGO Auto Limited, a subsidiary of Eleving Group, is a leading fintech company that has revolutionized vehicle and mobility financing in Kenya. Since launching in 2019, MOGO has financed over 100,000 vehicles, helping over 50,000 customers across Kenya achieve upward financial mobility.

MOGO offers flexible and inclusive auto-financing products such as:

• Car and motorcycle loans
• Tuk-tuk and electric bike financing
• Logbook loans and second-hand vehicle credit

MOGO recently secured a $10 million commitment from the U.S. Development Finance Corporation (DFC) to fund electric vehicle access across Kenya. With a strong focus on affordable credit, digital solutions, and fast loan processing (within 24 hours), MOGO empowers its customers with transparent and reliable financing for any car—regardless of age, brand, or model.

ABOUT THE INTERNSHIP

As a Customer Care Agent Intern, you will serve as the front-line ambassador for MOGO’s customer experience. The role involves managing inbound queries, resolving issues, assisting with sales leads, and creating an engaging, empathetic environment for all MOGO clients.

This is an excellent opportunity for recent graduates or early-career professionals interested in customer relations, communications, and sales support in a fast-growing fintech environment.

KEY RESPONSIBILITIES

Customer Interaction

• Handle inquiries via phone, email, live chat, and social media
• Address complaints with professionalism and empathy
• Maintain a positive and helpful attitude in all communications

Problem Resolution

• Assess and understand customer needs to deliver tailored solutions
• Troubleshoot and resolve complaints or direct them to the appropriate team
• Escalate unresolved or complex issues efficiently

Product Knowledge

• Learn MOGO’s financial products in detail and update knowledge continuously
• Provide accurate, timely information to potential and existing clients

Documentation and CRM Management

• Record all customer interactions in the CRM system
• Maintain detailed logs of conversations, complaints, and transactions
• Suggest ways to improve the customer care process based on observations

Team Collaboration and Sales

• Participate in internal training sessions and meetings
• Collaborate with sales and operations teams to ensure consistent customer service
• Respond to sales inquiries and guide customers through the application process

QUALIFICATIONS AND SKILLS

Academic Qualifications

• Diploma or Bachelor’s degree in Business Administration, Communications, or related field preferred

Experience

• Prior customer service experience is advantageous but not mandatory
• Exposure to working with CRMs, email platforms, or live chat tools is a plus

Technical & Soft Skills

• Excellent written and verbal communication in English and Kiswahili
• Strong interpersonal and listening skills
• Proficient typing and multitasking skills
• Ability to stay calm and professional in high-pressure situations
• Comfortable using computers, databases, and phone systems
• Strong problem-solving and organizational skills

Additional Requirements

• Flexible to work evenings, weekends, or holidays if needed
• Ability to sit for long durations using a headset and computer

WORK ENVIRONMENT

• Standard office setting, with potential for remote work depending on policy
• Fast-paced, growth-oriented, and highly collaborative workplace

WHAT YOU’LL GAIN

Feel Good

• Work in a friendly, non-bureaucratic, and dynamic team environment
• Health insurance and pension scheme (after probation)
• Access to a staff wellness and social activity program

Win

• Results-focused culture with transparent company goals
• Regular bonuses and awards for top performers
• A chance to celebrate victories and grow with your team

Grow

• Learn alongside an intelligent and diverse team
• Structured feedback and coaching culture
• Continuous training and career progression opportunities

HOW TO APPLY

Click the link below to fill out the application form. Only candidates who complete the form will be considered.

Apply Now – MOGO Customer Care Intern

Once submitted, you’ll receive further instructions via email.

Deadline: 09 May 2025

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