National Customer Manager | DHL Kenya | Logistics Sales and Customer Management Careers | Apply Now

National Customer Manager | DHL Kenya | Logistics Sales and Customer Management Careers | Apply Now

ESSENTIAL JOB DETAILS

• Position: National Customer Manager

• Employer: DHL Worldwide Express Kenya Limited

• Location: Nairobi, Kenya

• Employment Type: Full-Time, Permanent

• Industry: Logistics, Supply Chain, Freight Forwarding

• Experience Required: 6–8 Years in Sales and Customer Management, with at least 2 Years in Supervisory Roles

• Education Level: Bachelor’s Degree

• Application Mode: Online via DHL Global Careers Portal

• Application Link: Apply Here

• Job Reference Number: EX250009C

INTRODUCTION

Are you an experienced sales and customer management professional seeking to drive growth in a dynamic, international logistics company? Are you passionate about building lasting client relationships and delivering unparalleled service solutions?

DHL Kenya, part of the global leader in express logistics and international shipping, is looking for a National Customer Manager to join its team in Nairobi.

This role offers a unique opportunity to manage key national accounts, develop customer-centric strategies, and contribute to DHL’s mission of connecting people and improving lives across the globe.

If you are ready to advance your career in a high-energy, customer-first organization, DHL is ready for you.

ABOUT DHL

DHL is the most international company in the world, operating in over 220 countries and territories. With over 380,000 employees, DHL offers unparalleled logistics solutions connecting people, businesses, and markets worldwide.

DHL Express, part of the Deutsche Post DHL Group, specializes in international express shipping, helping customers deliver shipments faster and more reliably across the globe.

Working for DHL means embracing a global mindset, operating with speed and precision, innovating for excellence, and living a culture founded on respect, results orientation, entrepreneurship, and customer focus.

ROLE PURPOSE

The National Customer Manager will be responsible for:

• Managing and developing a portfolio of key accounts and high-value customers across Kenya

• Implementing customer-centric sales strategies to achieve targeted revenues and profitability

• Building long-term relationships with major corporate clients and enhancing customer loyalty

• Collaborating with Ground Operations and internal teams to ensure consistent and superior service delivery

• Developing initiatives to acquire competitor major accounts quickly and efficiently

• Leading and developing the National Channel Group team to achieve business targets

This role blends strategic planning, tactical customer engagement, sales leadership, and operational collaboration to drive DHL’s continued success in Kenya’s dynamic logistics market.

MAIN RESPONSIBILITIES

Customer Relationship Management Responsibilities

• Manage, nurture, and develop strong, strategic relationships with key national customers and prospects

• Plan and execute customized approaches to secure competitor major accounts within the shortest possible timeframe

• Establish customer agreements and contracts that align with DHL’s service offerings and client needs

• Conduct regular client meetings, performance reviews, and relationship deepening sessions to retain and grow accounts

• Proactively identify upselling and cross-selling opportunities based on customer needs and shipping patterns

Sales and Revenue Growth Responsibilities

• Develop and implement comprehensive sales plans for assigned accounts and new prospects

• Actively contribute to achieving and exceeding the country revenue, profitability, and customer retention targets

• Make strategic pricing decisions during customer negotiations related to volume and discount levels

• Prepare and submit pricing proposals and discount agreements for approval to the Sales Manager

• Monitor and report on sales pipeline, conversion rates, and customer acquisition activities

Operational Collaboration Responsibilities

• Liaise closely with Ground Operations and Network Operations teams to ensure smooth service delivery for regular customers

• Coordinate with customer service, billing, and logistics teams to resolve customer issues promptly and effectively

• Provide customer feedback to operational teams for continuous service improvement and operational excellence

• Notify and manage customer communications regarding service updates, disruptions, and resolutions

Team Leadership Responsibilities

• Lead, coach, and develop the National Channel Group team to deliver sales and service excellence

• Assign targets, monitor team performance, and provide regular feedback and mentoring

• Foster a high-performance culture emphasizing collaboration, accountability, and customer satisfaction

• Support employee engagement initiatives, professional development programs, and succession planning within the team

Strategic Planning and Reporting Responsibilities

• Analyze customer data, market trends, and competitor activities to inform business strategies

• Develop account plans that include customer needs analysis, business development actions, and revenue projections

• Submit periodic sales and customer relationship management reports to the Sales Manager and senior leadership

• Actively participate in strategic planning sessions, forecasting exercises, and customer retention initiatives

QUALIFICATIONS, COMPETENCIES, AND EXPERIENCE

Academic and Professional Qualifications

• Bachelor’s Degree in Business Administration, Sales, Marketing, Logistics, Supply Chain Management, or a related field

• Master’s Degree or additional certifications in Logistics or Sales Management would be an advantage

Work Experience

• Minimum of 6 to 8 years of experience in sales, key account management, or customer relationship management within the logistics, supply chain, or service industries

• At least 2 years in a supervisory or leadership role managing sales teams or key accounts

• Demonstrated track record of achieving and exceeding sales targets and KPIs

Core Competencies and Skills

• Relationship Building: Ability to cultivate strong, trust-based relationships with corporate clients and key stakeholders

• Commercial Acumen: Strong understanding of business drivers, profitability levers, and sales strategies

• Customer Orientation: Passion for delivering exceptional customer experiences and anticipating customer needs

• Team Leadership: Ability to inspire, lead, and develop high-performing teams in a fast-paced environment

• Cross-Border Thinking: Ability to manage multi-national clients and understand regional logistics needs

• Negotiation and Closing Skills: Skilled at complex deal structuring, pricing negotiations, and contract management

• Analytical and Strategic Thinking: Ability to leverage data insights to inform customer strategies and business decisions

• Technology Proficiency: Competent in CRM platforms, sales reporting tools, Microsoft Office Suite, and logistics management software

WORK ENVIRONMENT AND CULTURE

At DHL Kenya, you will thrive in:

• A truly international and multicultural environment where innovation and collaboration are celebrated

• A workplace culture that values diversity, respect, and entrepreneurship

• A results-driven organization that recognizes and rewards high performance

• Access to global learning, leadership development programs, and career mobility opportunities across countries and continents

BENEFITS OF WORKING AT DHL KENYA

• Competitive salary with performance-based bonuses

• Structured career progression pathways within DHL Group globally

• Comprehensive employee training, certification programs, and professional development support

• Employee wellness programs and corporate social responsibility initiatives

• The opportunity to work for the world’s leading international logistics provider

APPLICATION PROCEDURE

Qualified candidates who meet the outlined qualifications and experience should apply by:

• Preparing an updated CV that highlights achievements in sales, account management, and customer relationship building

• Writing a compelling cover letter outlining how their experience aligns with DHL’s mission and the role’s requirements

• Submitting their application through the DHL Global Careers Portal

Application Link: Submit Your Application Here

Applications are open until the position is filled. Early applications are highly encouraged as shortlisting is ongoing.

Only shortlisted candidates will be contacted.

DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

COMPANY CULTURE AND VALUES

At DHL, our culture is shaped by:

• Respect and Results Orientation: Delivering excellence while respecting every individual

• Entrepreneurship: Acting proactively, embracing responsibility, and driving positive change

• Innovation: Creating smarter solutions that move the world forward

• Customer Focus: Anticipating needs, delivering promises, and exceeding expectations

• Integrity and Trust: Operating with transparency, honesty, and ethics

Joining DHL means becoming part of a purpose-driven organization determined to connect people and improve lives.

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