Full Time
Nairobi, Kenya
Posted 1 week ago

NCBA Bank

Mobile Banking Jobs in Kenya – IT Retail Channels Manager at NCBA Bank (Apply by May 2025)

ESSENTIAL JOB DETAILS

Position Title: IT Retail Channels Manager
Location: Nairobi, Kenya
Hiring Organization: NCBA Bank PLC
Job Category: Mobile Banking Jobs in Kenya, Digital Finance, IT Support, Digital Transformation in Banking
Job Grade: Band 5
Employment Type: Full-Time, Permanent Role
Application Deadline: May 2025

INTRODUCTION

Are you actively seeking high-impact mobile banking jobs in Kenya that let you shape the future of digital finance? Do you want to work for one of Kenya’s top financial institutions known for innovation, inclusion, and regional expansion? Look no further. NCBA Bank, a pioneer in digital banking solutions in East Africa, is inviting applications for the role of IT Retail Channels Manager.

This is not just any tech job — it’s a transformative role at the intersection of financial technology (FinTech) and customer-centric digital services. You will become a key player in ensuring seamless integration and ongoing performance of platforms such as NCBA Internet Banking, Mobile Banking, M-PESA integrations, Bill Payments, and more. If you are passionate about payment system resilience, cybersecurity, and digital innovation, then this opportunity was designed for you.

ABOUT NCBA BANK PLC

NCBA Bank PLC is a regional banking giant born from the successful merger of NIC Bank and CBA Group. With over 60 branches in Kenya and a growing footprint across East Africa, NCBA has become synonymous with financial innovation, digital banking, and SME growth financing. The bank has consistently ranked as a top performer in digital transformation across Africa, winning numerous accolades for its M-Shwari, Loop, and internet banking ecosystems.

NCBA is deeply invested in offering customers easy-to-use, secure, and accessible mobile banking services, and is widely recognized for its pioneering role in mobile money lending and retail banking digitization. Working here gives you access to a dynamic, high-performance culture that supports innovation, agility, and personal growth.

DETAILED RESPONSIBILITIES AND OUTPUTS

1. Application Development & Technical Support – 30%

Act as the lead engineer for second and third-level application support for NCBA’s Digital Banking Ecosystem – including USSD, Mobile Apps, Internet Banking, and M-PESA Payment APIs.
Identify and solve integration issues with third-party payment processors, telecom providers (e.g., Safaricom, Airtel), and internal bank systems.
Continuously monitor and optimize performance of digital retail banking platforms, ensuring low latency and high concurrency.
Implement best practices in documentation, performance tuning, patch deployment, container orchestration, and version control (e.g., Docker, Git).
Interface directly with development teams, QA analysts, and business units to align technology performance with user expectations.

2. Incident Resolution and Problem Management – 40%

Provide fast and effective resolution of system issues that affect customer experience or business continuity.
Implement structured root cause analysis (RCA) and log auditing to troubleshoot service downtime or transaction errors in real-time.
Maintain a reliable and highly available 24/7 support framework to respond to incidents on all digital banking platforms.
Engage in post-incident reviews and deploy preventive measures to improve resilience.
Ensure Service Level Agreements (SLAs) are consistently met, with minimal disruptions to critical banking services.

3. Change Management and Project Participation – 10%

Lead System Integration Testing (SIT), User Acceptance Testing (UAT), and deployment for upgrades, patch releases, and continuous improvements in mobile banking solutions.
Collaborate with project managers and digital innovation teams to deploy new digital products, features, or compliance fixes.
Manage release pipelines for containerized environments (Docker, Kubernetes), including security scanning and rollback protocols.

4. IT Governance, Risk & Cybersecurity – 10%

Support the enforcement of internal controls to secure customer data and protect digital assets across internet and mobile banking platforms.
Develop monitoring policies to detect unauthorized access attempts, suspicious transactions, or configuration anomalies.
Ensure all digital systems have robust audit trail mechanisms to support traceability and meet audit and compliance requirements.
Align operations with CBK regulations, PCI DSS, and other relevant security frameworks.

5. Business Continuity Planning and Disaster Recovery – 10%

Identify critical systems and dependencies for mobile and internet banking.
Design DR scenarios and conduct quarterly testing to validate recovery readiness.
Coordinate with IT Infrastructure and Core Systems Managers to implement geographic redundancy for key services.
Ensure documentation is continuously updated, reviewed, and communicated across all relevant teams.

REQUIRED QUALIFICATIONS

A bachelor’s degree in Computer Science, Information Technology, or a related technical discipline from a recognized institution.
Certification in Oracle, Unix/Linux administration, or Digital Banking platforms will be an added advantage.
Minimum 3 years of hands-on experience in supporting or developing mobile banking jobs, internet banking environments, or FinTech integrations.
Practical knowledge of:

3-Tier Architecture (Application, Web, Database)
Middleware tools (e.g., Kafka, RabbitMQ)
Containerized environments (Docker)
CI/CD pipelines and testing suites
Oracle and MS SQL databases
Digital wallet APIs, MPESA Paybill, and Till integrations

DESIRABLE SKILLS AND COMPETENCIES

Problem Solving: Analytical thinking, issue diagnostics, RCA reporting, and performance tuning.
Agility and Adaptability: Working across multiple product teams and transitioning seamlessly between agile sprints and long-term IT roadmap execution.
Communication: Ability to convey complex technical issues to non-technical stakeholders and communicate effectively with regulators, vendors, and partners.
Project Leadership: Leading technical resources in delivering tasks for product rollouts, security audits, and feature enhancements.
Customer Focus: Understanding the end-user journey and minimizing friction across digital banking touchpoints.

WHY JOIN NCBA BANK IN THIS ROLE?

Be at the forefront of digital innovation and transformation in African banking.
Gain exposure to some of the most advanced banking systems architecture in Kenya.
Access professional development support, mentoring, and internal mobility.
Join a diverse team driven by excellence, collaboration, and impact.
Enjoy competitive remuneration, medical cover, and performance bonuses.

HOW TO APPLY

If you’re excited about leading digital transformation in financial services, we invite you to apply through the NCBA official job portal:

Apply for Mobile Banking Jobs at NCBA

Be sure to include:

Your updated CV
A cover letter highlighting your contributions to digital banking innovation
Any supporting documents that showcase your expertise in retail channels and IT systems

Deadline: May 2025 or until position is filled. Early applications are highly encouraged.

DISCOVER MORE OPPORTUNITIES IN MOBILE BANKING

Interested in other IT jobs in Kenyan banks or FinTech support roles? Check out: Explore Mobile Banking Jobs in Kenya – The Kenyan Job Finder