Title Management Officer – Optiven Group, Nairobi – KES 30,000–40,000/Month

Title Management Officer – Optiven Group, Nairobi – KES 30,000–40,000/Month

ESSENTIAL JOB DETAILS

• Position: Title Management Officer
• Vacancies: Three (3)
• Reports To: Operations Manager
• Department: Title Management Centre
• Location: ABSA Towers (HQ), Nairobi, Kenya
• Salary Range: KES 30,000 – 40,000/Month
• Job Type: Full-Time
• Application Deadline: 14th March 2025
• Recruitment Policy: No fees charged for job applications, interviews, or placements
• Shortlisting Process: Applications reviewed on a rolling basis
• Disqualification: Any form of canvassing leads to automatic disqualification
• Equal Opportunity Employer: Male candidates are encouraged to apply

INTRODUCTION

Are you an organized, detail-oriented professional looking for an opportunity in the real estate industry? Optiven Group is hiring three (3) Title Management Officers to join our Title Management Centre at ABSA Towers (HQ). This role offers a unique opportunity to contribute to an efficient title processing system while delivering excellent customer service. If you have a passion for administration and customer support, this position is perfect for you.

This job requires individuals who can handle multiple priorities efficiently, ensuring that all title-related documentation is processed accurately and promptly. As a Title Management Officer, you will be the key liaison between customers and internal teams, making sure that all title-related queries are resolved professionally. You will also be responsible for updating databases and ensuring that records remain accurate and compliant with industry regulations.

This is a fantastic opportunity for individuals with strong administrative and customer service skills to contribute to a leading real estate organization. Your role will directly impact customer satisfaction and business operations, making this a highly fulfilling position.

ABOUT OPTIVEN GROUP

Optiven Group is a leading brand in the African real estate sector. Our mission is to empower property investors and transform society. Our real estate division specializes in value-added plots designed for immediate residential use, commercial purposes, and long-term investment. We have prime plots available in Malindi, Thika (Gatanga Road), Machakos, Kitengela, Kithimani, Nyeri, Nanyuki, Kisumu, Vipingo, Naro Moru, Nakuru, Kangundo Road, Konza, and Kajiado.

Optiven has built a reputation for delivering high-value property solutions that meet the needs of investors and homeowners alike. With a strong presence in Kenya’s real estate industry, Optiven continues to provide innovative and sustainable land investment opportunities.

We pride ourselves on maintaining a customer-centric approach, ensuring that every client experiences seamless service from land acquisition to title processing. This dedication to excellence has earned Optiven multiple industry awards and accolades, solidifying its position as a market leader.

KEY RESPONSIBILITIES

• Facilitate the accurate and timely processing of customer titles.
• Address and resolve customer queries and complaints professionally, ensuring proper documentation.
• Communicate and coordinate with customers to verify information, provide updates, and meet deadlines.
• Manage multiple demands effectively and prioritize tasks efficiently.
• Update the client database to meet regulatory obligations and maintain accuracy.
• Foster strong internal working relationships and contribute to a collaborative team environment.
• Identify procedural challenges and recommend effective solutions for improvement.
• Ensure compliance with real estate industry regulations and company policies.
• Assist in the preparation of title transfer documents and ensure accuracy before submission.
• Monitor pending cases and liaise with the legal team to resolve disputes efficiently.
• Keep records of title applications, approvals, and related documents to ensure accountability.
• Participate in training sessions to stay updated with new real estate regulations and policies.
• Perform any other duties as assigned by the Operations Manager.

QUALIFICATIONS AND SKILLS

• A Bachelor’s degree in Business Administration, Economics, Information Science, or a related field.
• Minimum of 3 years of experience in Customer Service, Administration, Business Management, or related fields.
• Strong customer service and interpersonal skills to interact with diverse stakeholders.
• Excellent verbal and written communication skills for effective documentation and correspondence.
• Ability to work independently while delivering high-quality results.
• Proficiency in computer applications, including database management.
• A team player with strong organizational and problem-solving skills.
• High level of integrity and confidentiality in handling sensitive information.
• Strong attention to detail to ensure that all documents are processed accurately.
• Ability to handle high-pressure situations with a focus on problem-solving.
• Working knowledge of real estate laws and property title regulations in Kenya.
• Ability to multitask and manage multiple title applications simultaneously.
• Demonstrated ability to analyze title-related discrepancies and recommend solutions.
• Experience working with legal and compliance teams to facilitate smooth document processing.

COMPANY CULTURE AND VALUES

Optiven Group is committed to excellence, innovation, and customer satisfaction. We believe in teamwork, professional development, and ethical business practices. Our employees thrive in a supportive and collaborative environment that encourages creativity and career growth. We aim to create a positive impact in society by providing sustainable real estate solutions.

We foster a culture of inclusivity and transparency, where every team member is valued for their contributions. Our leadership is dedicated to continuous improvement, ensuring that all employees have opportunities for growth and advancement.

At Optiven, we also encourage social responsibility by engaging in various community initiatives. We believe that empowering communities through sustainable real estate development contributes to national economic growth.

HOW TO APPLY

Are you the right candidate for this role? Submit your application today!

• Apply via email: recruitment@optiven.co.ke
• Deadline: 14th March 2025
• Important Notes:

1. Applications are reviewed on a rolling basis.
2. Only shortlisted candidates will be contacted.
3. No recruitment fees are required at any stage.
4. Background checks may be conducted as part of the hiring process.

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Take the next step in your career with Optiven Group today!