Cabin Crew Administrator at Kenya Airways – Nairobi, 2025

Cabin Crew Administrator at Kenya Airways – Nairobi, 2025

ESSENTIAL JOB DETAILS

• Position: Cabin Crew Administrator
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Job Category: Inflight Services and Catering
• Reporting to: Inflight Services and Catering Department
• Application Deadline: March 10, 2025
• Employer: Kenya Airways

INTRODUCTION

Are you passionate about aviation and operational excellence? Kenya Airways, a leading airline in Africa, is seeking a Cabin Crew Administrator to enhance communication between management and cabin crew, ensuring smooth operations and optimized crew productivity. This role is crucial in streamlining workflow, coordinating crew logistics, and improving the overall efficiency of the inflight services department.

Kenya Airways is committed to providing world-class air travel experiences, and the Cabin Crew Administrator plays a key role in ensuring efficiency and seamless coordination within the Inflight Services and Catering department. The ideal candidate will have a keen eye for detail, organizational expertise, and strong communication skills to facilitate seamless communication between cabin crew members and management. This position offers career growth potential, exposure to international aviation standards, and the opportunity to work in a fast-paced, professional environment.

ABOUT KENYA AIRWAYS

Kenya Airways is the national flag carrier of Kenya, recognized for its commitment to safety, customer satisfaction, and operational excellence. With a strong network connecting Africa to the world, Kenya Airways prides itself on delivering world-class services to passengers and fostering a culture of professionalism, innovation, and teamwork.

As one of Africa’s most reputable airlines, Kenya Airways has built a strong brand presence by upholding international safety standards, embracing technological advancements, and investing in employee development. The airline’s mission is to connect people, cultures, and economies through sustainable aviation solutions while maintaining an unwavering commitment to quality service.

KEY RESPONSIBILITIES

• Disseminate crucial information to cabin crew, promoting clear and efficient communication between management and staff.
• Prepare weekly and periodic reports on crew performance, analyzing key indicators such as layovers, sick leaves, ground duty, and leave days to optimize workforce utilization.
• Compile and process voyage reports, ensuring accurate and timely documentation.
• Verify and submit cabin crew productivity claims, including layover and extra hours allowances, ensuring adherence to payroll timelines.
• Maintain a well-organized and fully functional office environment, providing seamless administrative support to the department.
• Plan, coordinate, and document meetings (both internal and external) by preparing agendas, recording minutes, and following up on action points.
• Facilitate the performance appraisal process for cabin crew by liaising with Inflight Performance Managers (IPMs).
• Raise requisitions for inflight supplies, ensuring necessary resources are available for crew operations.
• Update and maintain accurate cabin crew records and notices.
• Ensure compliance with company policies, industry regulations, and best practices in administrative and crew management functions.
• Assist in data collection and analysis to improve cabin crew productivity and efficiency.
• Handle cabin crew scheduling conflicts, ensuring smooth duty roster adjustments.
• Support employee engagement initiatives aimed at enhancing cabin crew morale and retention.
• Work closely with HR to facilitate the onboarding and training of new cabin crew members.
• Ensure that all internal communication materials are accurately updated and distributed in a timely manner.

QUALIFICATIONS AND SKILLS

Minimum Requirements:

• KCSE Grade C plain or higher.
• A university degree in a business-related field.
• At least three (3) years of relevant administrative experience in a large organization or the service industry.
• Strong PC literacy, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to analyze large datasets and generate actionable insights.
• High attention to detail and ability to handle confidential information professionally.

Key Competencies and Soft Skills:

• Exceptional communication and interpersonal skills to ensure seamless coordination between departments and crew members.
• High resilience and bias for action—ability to manage multiple tasks under pressure and deliver timely results.
• Analytical and numerical proficiency for accurate data analysis and reporting.
• Integrity and honesty, ensuring ethical handling of administrative responsibilities.
• Proactive and results-driven, with a solution-oriented approach to problem-solving.
• Ability to work independently and within a team environment, fostering a culture of collaboration and efficiency.
• Strong problem-solving skills to anticipate and mitigate operational challenges.
• Adaptability to changing airline industry standards and regulations.
• Experience in aviation management or hospitality is a plus.

COMPANY CULTURE AND VALUES

Kenya Airways fosters a customer-focused, innovative, and inclusive workplace culture that values professionalism and teamwork. Employees benefit from a dynamic environment that encourages continuous learning, growth, and career advancement.

At Kenya Airways, every team member plays a role in ensuring that passengers experience world-class service. The company is committed to fostering a work culture that values efficiency, transparency, and operational excellence while maintaining a strong emphasis on employee well-being and development.

The airline embraces diversity and inclusion, ensuring that employees from various backgrounds feel valued and empowered. Employees enjoy access to professional development programs, mentorship opportunities, and competitive benefits, making Kenya Airways a top employer in the aviation sector.

HOW TO APPLY

If you meet the qualifications and are excited about this opportunity, submit your detailed Curriculum Vitae (CV) via the official Kenya Airways application portal.

Click here to apply for the Cabin Crew Administrator role

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. Kenya Airways is an equal opportunity employer and encourages applications from all qualified candidates.

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