40 COMMISSION-BASED COLLECTION OFFICERS AT ECLOF KENYA – NAIROBI 2025

Full Time
NAIROBI
Posted 2 months ago
Applications have closed

ECLOF KENYA

40 COMMISSION-BASED COLLECTION OFFICERS AT ECLOF KENYA – NAIROBI 2025

ESSENTIAL JOB DETAILS

Position: Commission-Based Collection Officers
Location: Nairobi
Type of Job: Commission-Based
Number of Posts: 40
Job Category: Finance and Collections
Application Deadline: February 28, 2025

INTRODUCTION

Are you passionate about driving financial recovery and building strong client relationships in Kenya’s dynamic economy? This commission-based collection officer role offers an exciting opportunity to leverage your skills in a fast-paced environment, contributing to operational excellence while earning based on performance. Whether you’re based in Nairobi or seeking a career path in finance, this vacancy promises growth potential and a chance to make a meaningful impact in the Kenyan job market. Ideal for professionals with a knack for negotiation and client management, this position supports both personal and organizational success through a results-driven approach.

ABOUT ECLOF KENYA

ECLOF Kenya Limited, a leading microfinance institution, is dedicated to empowering communities through financial inclusion and sustainable development. With a mission rooted in “Your Dignity is Our Mission,” ECLOF Kenya has been a pioneer in Kenya’s financial sector for over a decade, offering innovative solutions to underserved populations. Headquartered in Nairobi, the organization is known for its commitment to ethical practices, community impact, and fostering a Kenyan job market that supports economic growth. Learn more about ECLOF Kenya.

KEY RESPONSIBILITIES

Manage client accounts to ensure timely debt recovery, focusing on effective communication and negotiation strategies.
Conduct regular follow-ups with clients via phone, email, and in-person visits to resolve outstanding payments.
Analyze financial data to identify trends and develop tailored strategies for improving collection rates.
Collaborate with internal teams to share insights and streamline debt recovery processes, ensuring alignment with organizational goals.
Maintain accurate records of client interactions and payment statuses using ECLOF Kenya’s proprietary systems.
Educate clients on payment options and financial planning to enhance compliance and reduce future delinquencies.

QUALIFICATIONS AND SKILLS

Required Skills:

Excellent communication skills to engage clients effectively and build trust.
Strong interpersonal skills for negotiating with diverse clients across Kenya.
Excellent analytical skills to assess financial data and develop recovery strategies.
At least one (1) year of experience in collections, finance, or a related field.

Preferred Skills:

Knowledge of microfinance operations or debt recovery practices in the Kenyan market.
Proficiency in Microsoft Office and CRM tools for tracking client interactions.
Fluency in English and Kiswahili to connect with a broad client base in Nairobi and beyond.

COMPANY CULTURE AND VALUES

At ECLOF Kenya, we believe in fostering a collaborative, ethical, and performance-driven culture that supports both individual and collective success. Our values are centered on integrity, financial empowerment, and community development, ensuring that every team member contributes to making a positive impact in the Kenyan economy. By joining us, you will be part of a dynamic organization that values professionalism, continuous learning, and results-oriented excellence.

HOW TO APPLY

Apply now for the Commission-Based Collection Officer role at ECLOF Kenya. Submit your resume to hr@eclof-kenya.org with the subject line “Application for Collection Officer – [Your Full Name].” Ensure your application is submitted by February 28, 2025, to be considered. Only shortlisted candidates will be contacted.