Multiple Job Openings (Sales, Customer Care, Factory Management, Receptionist) | Royal Mabati Factory Limited – Nairobi – 2025

Multiple Job Openings (Sales, Customer Care, Factory Management, Receptionist) | Royal Mabati Factory Limited – Nairobi – 2025

1. Customer care manager.
2. Receptionist.
3. B2B Sales Manager.
4. Factory Manager.

Check for details and deadlines in the attached adverts below. Send applications

---

Vacancy 1: B2B Sales Manager | Royal Mabati Factory Limited – Nairobi – 2025

---

ESSENTIAL JOB DETAILS

• • Position: B2B Sales Manager

• • Location: Nairobi

• • Type of Job: Full-Time

• • Number of Posts: 1

• • Job Category: Sales and Marketing

• • Reporting to: Senior Management

• • Application Deadline: 7th March 2025

---

INTRODUCTION

Opportunities in sales leadership are pivotal for professionals aiming to shape business growth in competitive markets like Kenya’s construction sector. This role offers a dynamic platform to drive revenue strategies, oversee impactful marketing campaigns, and lead a dedicated team toward measurable success. Designed for individuals with a passion for innovation and a talent for building strong client relationships, this position provides a career path rich with potential for growth and influence. Professionals stepping into this vacancy will oversee operations that directly contribute to expanding market presence and enhancing brand visibility across diverse regions. With a focus on strategic planning and execution, this role empowers candidates to harness their expertise in a fast-paced environment, delivering results that resonate within the industry and beyond.

This full-time opportunity is ideal for those ready to take charge of sales initiatives, mentor team members, and navigate the complexities of business-to-business interactions. Whether you excel in negotiation, thrive under ambitious targets, or enjoy crafting plans that secure long-term success, this position promises a rewarding journey in a thriving sector.

---

ABOUT ROYAL MABATI FACTORY LIMITED

Royal Mabati Factory Limited stands as a prominent player in Kenya’s manufacturing landscape, specializing in high-quality roofing solutions. Based in Nairobi, the company serves a wide range of clients, from individual homeowners to large-scale distributors across the country. Committed to excellence, Royal Mabati Factory Limited leverages advanced production techniques to meet growing demand while maintaining a strong focus on customer satisfaction. Its operations are rooted in delivering reliable products that cater to the unique needs of the Kenyan market, making it a trusted name in the construction and building materials sector.

The company fosters an environment where strategic growth and operational efficiency go hand in hand. By prioritizing quality and collaboration, Royal Mabati Factory Limited continues to strengthen its foothold, offering employees a chance to contribute to a brand recognized for its impact and reliability. Professionals joining this organization will engage with a team dedicated to pushing boundaries and setting benchmarks in the industry.

---

KEY RESPONSIBILITIES

• • Drive marketing opportunities and implement sales plans to boost revenue across assigned regions.

• • Lead and execute strategic initiatives to enhance brand growth and market penetration.

• • Manage sales and marketing activities, ensuring alignment with organizational goals.

• • Collaborate with fellow sales managers to design and launch effective campaigns.

• • Oversee departmental operations, ensuring seamless coordination and performance.

• • Achieve sales targets by motivating and managing the sales team effectively.

• • Develop strategic business plans to expand the customer base and strengthen market presence.

• • Build enduring customer relationships by addressing needs and delivering value.

• • Identify market trends and emerging opportunities to stay ahead of competitors.

• • Present accurate sales forecasts and detailed performance reports to senior management.

• • Recruit, coach, and monitor sales representatives to meet key performance indicators.

• • Implement innovative sales strategies and incentive programs to drive results.

• • Resolve customer and staff issues promptly, maintaining smooth operations.

• • Monitor product performance and collaborate with marketing teams for continuous improvement.

• • Manage branch operations and ensure precise sales reporting across networks.

• • Expand dealership markets nationwide, leveraging distributor knowledge where applicable.

These responsibilities demand a hands-on approach to leadership, utilizing tools and platforms commonly used in sales management to ensure real-time updates and consistent communication with teams and clients.

---

QUALIFICATIONS AND SKILLS

• • Education: Bachelor’s degree in Business Administration or a related field.

• • Experience: Minimum of 4 years as a sales head or manager in a fast-paced environment.

• • Strong organizational skills to manage multiple priorities and deadlines effectively.

• • Initiative and accountability, demonstrating ownership of outcomes and proactive problem-solving.

• • Proven leadership abilities, with experience in team management and performance supervision.

• • Expertise in selling and marketing, including negotiation and customer relationship management.

• • Analytical mindset, focused on results, innovation, and data-driven decision-making.

• • Excellent communication skills, capable of mentoring teams and resolving client issues efficiently.

• • Knowledge of distributor management is highly advantageous for candidates applying to this role.

These qualifications ensure candidates can navigate the complexities of sales leadership while fostering a results-oriented team. Proficiency in standard office software and sales tracking tools will support daily tasks, while interpersonal strengths will enhance client and team interactions.

---

COMPANY CULTURE AND VALUES

Royal Mabati Factory Limited thrives on a culture of collaboration and excellence, where every team member plays a vital role in achieving shared goals. The company values innovation, encouraging employees to propose creative solutions that enhance product offerings and operational efficiency. Integrity and accountability underpin its operations, ensuring that commitments to clients and stakeholders are consistently met. This environment supports professional growth, offering opportunities for skill development and career advancement within a supportive framework. Employees contribute to a brand that prioritizes quality and customer satisfaction, reflecting the needs of the Kenyan market.

---

HOW TO APPLY

Apply now for the B2B Sales Manager position at Royal Mabati Factory Limited. Candidates are required to submit their CV to hr@royalmabati.com. Ensure your application highlights relevant experience and skills as outlined in this listing. Submissions must be received by 7th March 2025 to be considered. Late applications will not be reviewed. Royal Mabati Factory Limited is an equal opportunity employer, welcoming qualified applicants from all backgrounds to join its dynamic team.

---

Vacancy 2: Customer Care Manager | Royal Mabati Factory Limited – Nairobi – 2025

---

ESSENTIAL JOB DETAILS

• • Position: Customer Care Manager

• • Location: Nairobi

• • Type of Job: Full-Time

• • Number of Posts: 1

• • Job Category: Customer Service

• • Reporting to: Senior Management

• • Application Deadline: 8th March 2025

---

INTRODUCTION

Customer service leadership roles are essential for professionals dedicated to enhancing client satisfaction and streamlining service delivery in Kenya’s competitive business environment. This position offers a chance to spearhead initiatives that elevate customer experiences, resolve complex inquiries, and shape effective service strategies. Ideal for individuals with a strong background in team management and process optimization, this opportunity promises significant career advancement in a customer-centric field. Candidates will oversee interactions that directly influence brand loyalty and operational success, making it a pivotal role for those eager to leave a lasting impact.

This full-time vacancy suits those who excel in communication, thrive in collaborative settings, and are committed to driving performance through actionable insights. It’s a chance to lead a team in delivering exceptional service while contributing to broader business objectives.

---

ABOUT ROYAL MABATI FACTORY LIMITED

Royal Mabati Factory Limited is a leading name in Kenya’s roofing and construction materials industry, renowned for its commitment to quality and innovation. Based in Nairobi, the company caters to a diverse clientele, delivering products that meet both practical and aesthetic needs. Its dedication to customer satisfaction is evident in its robust service framework, designed to address inquiries and support clients effectively. By blending manufacturing expertise with a customer-first approach, Royal Mabati Factory Limited continues to solidify its position as a market leader, offering employees a platform to contribute to its ongoing success.

---

KEY RESPONSIBILITIES

• • Lead the customer care team to achieve top-tier satisfaction and service benchmarks.

• • Handle customer inquiries and escalations, ensuring timely and effective resolutions.

• • Resolve complaints with professionalism, maintaining trust and loyalty.

• • Enhance service strategies to align with business goals and industry standards.

• • Manage customer interactions, tracking performance to identify improvement areas.

• • Develop service strategies that prioritize client needs and operational efficiency.

• • Train and support team members to meet performance targets consistently.

• • Implement feedback mechanisms to capture and act on customer insights.

• • Monitor service KPIs, reporting actionable insights to senior management.

• • Optimize processes by integrating best practices and innovative solutions.

• • Maintain strong customer relationships through proactive engagement.

• • Oversee budget allocation, ensuring cost-effective service delivery.

• • Analyze feedback to address concerns and elevate service quality.

• • Ensure compliance with regulations and ethical service standards.

These duties require a blend of strategic oversight and hands-on management, utilizing tools like MS Office to track progress and report outcomes, ensuring every interaction enhances the customer experience.

---

QUALIFICATIONS AND SKILLS

• • Education: Bachelor’s Degree in Business Administration, Customer Service, or a related field.

• • Experience: Minimum of 5 years in a customer care management role.

• • Proven success in meeting satisfaction targets and refining service processes.

• • Deep knowledge of customer service principles and strategic implementation.

• • Strong leadership skills, with the ability to motivate and guide teams.

• • Excellent communication and interpersonal abilities for effective collaboration.

• • Proficient in MS Word, Excel, and PowerPoint for reporting and analysis.

• • Adaptable multitasking skills, thriving in dynamic, cross-functional settings.

These qualifications equip candidates to lead with confidence, leveraging technical tools and interpersonal strengths to deliver exceptional service outcomes.

---

COMPANY CULTURE AND VALUES

Royal Mabati Factory Limited cultivates a culture of responsiveness and teamwork, where employees are encouraged to innovate within a supportive framework. The company values customer-centricity, ensuring every interaction reflects its commitment to excellence. Collaboration across departments drives operational success, while a focus on ethical standards reinforces trust with clients and staff alike. This environment fosters professional development, empowering individuals to grow while contributing to the company’s mission in the Kenyan market.

---

HOW TO APPLY

Apply now for the Customer Care Manager role at Royal Mabati Factory Limited. Submit your CV to hr@royalmabati.com, ensuring it reflects your qualifications and experience as detailed here. Applications must be received by 8th March 2025. Late submissions will not be considered. Royal Mabati Factory Limited is an equal opportunity employer, inviting all qualified candidates to join its customer-focused team.

---

Vacancy 3: Factory Manager | Royal Mabati Factory Limited – Nairobi – 2025

---

ESSENTIAL JOB DETAILS

• • Position: Factory Manager

• • Location: Nairobi

• • Type of Job: Full-Time

• • Number of Posts: 1

• • Job Category: Manufacturing and Operations

• • Reporting to: Senior Management

• • Application Deadline: 6th March 2025

---

INTRODUCTION

Leadership roles in manufacturing offer a unique opportunity to oversee production processes and ensure operational excellence in a critical industry. This position is tailored for professionals with a strong background in factory management, eager to maximize efficiency, maintain quality standards, and lead teams toward achieving ambitious production goals. Offering a full-time career path, this role involves managing daily operations, ensuring safety, and aligning activities with organizational objectives. It’s an ideal vacancy for those who thrive in structured environments and are passionate about delivering tangible results in Kenya’s industrial sector.

Candidates will play a key role in optimizing workflows, managing resources, and fostering a productive workplace, directly impacting the company’s ability to meet market demands.

---

ABOUT ROYAL MABATI FACTORY LIMITED

Royal Mabati Factory Limited is a cornerstone of Kenya’s construction materials industry, renowned for producing durable roofing solutions. Operating from Nairobi, the company combines cutting-edge manufacturing processes with a commitment to quality, serving clients nationwide. Its factory operations are designed for efficiency and scalability, supporting a growing demand for reliable products in the Kenyan market. Employees at Royal Mabati Factory Limited contribute to a legacy of excellence, working within a framework that values precision and operational success.

---

KEY RESPONSIBILITIES

• • Plan and oversee daily production activities to ensure maximum efficiency.

• • Coordinate production schedules to meet customer demands and deadlines.

• • Maintain high standards of quality control, addressing production issues promptly.

• • Supervise, train, and motivate factory personnel to achieve productivity goals.

• • Implement strict safety guidelines and protocols for a secure work environment.

• • Monitor inventory levels, ensuring material availability and minimizing waste.

• • Manage the factory budget, monitoring expenses and identifying cost-saving opportunities.

• • Prepare regular reports on factory performance, production targets, and quality standards.

These tasks require a proactive approach to leadership, ensuring smooth operations while adhering to safety and quality benchmarks critical to manufacturing success.

---

QUALIFICATIONS AND SKILLS

• • Knowledge in production and manufacturing processes, ensuring operational efficiency.

• • Expertise in quality management systems to uphold product standards.

• • Understanding of health and safety regulations for a compliant workplace.

• • Skills in inventory management and supply chain to optimize resources.

• • Strong leadership abilities, with a focus on people management and team motivation.

• • Excellent problem-solving and decision-making skills for operational challenges.

• • Budgeting and cost control expertise to maintain financial efficiency.

These qualifications ensure candidates can manage complex factory operations while driving performance and maintaining high standards.

---

COMPANY CULTURE AND VALUES

Royal Mabati Factory Limited promotes a culture of discipline and collaboration, where operational excellence is a shared priority. The company values safety and quality, ensuring employees work in an environment that supports their well-being and productivity. Teamwork and accountability are central, fostering a workplace where individuals contribute to collective success. This setting encourages professional growth, aligning with the company’s mission to deliver top-tier products to the Kenyan market.

---

HOW TO APPLY

Apply now for the Factory Manager position at Royal Mabati Factory Limited. Submit your CV to hr@royalmabati.com, detailing your relevant experience and skills. Applications must be received by 6th March 2025. Late submissions will not be accepted. Royal Mabati Factory Limited is an equal opportunity employer, encouraging qualified candidates to apply.

---

Vacancy 4: Receptionist | Royal Mabati Factory Limited – Nairobi – 2025

---

ESSENTIAL JOB DETAILS

• • Position: Receptionist

• • Location: Nairobi

• • Type of Job: Full-Time

• • Number of Posts: 1

• • Job Category: Administrative Support

• • Reporting to: Administrative Management

• • Application Deadline: 6th March 2025

---

INTRODUCTION

Administrative roles like this one provide a foundational opportunity to support organizational success while delivering exceptional first impressions. This full-time position is perfect for individuals with a knack for organization, a customer service mindset, and the ability to manage a busy front desk with ease. Offering a chance to engage with visitors and staff alike, this vacancy is suited for those who excel in multitasking and thrive in dynamic settings. Candidates will contribute to smooth operations, ensuring a welcoming environment that reflects the company’s commitment to professionalism.

---

ABOUT ROYAL MABATI FACTORY LIMITED

Royal Mabati Factory Limited is a leading manufacturer of roofing solutions in Kenya, headquartered in Nairobi. Known for its quality products and customer-focused approach, the company supports a wide network of clients and distributors. Its administrative team plays a vital role in maintaining operational flow, ensuring every interaction aligns with its reputation for excellence. Joining Royal Mabati Factory Limited means being part of a respected brand driving innovation in the Kenyan construction industry.

---

KEY RESPONSIBILITIES

• • Greet and welcome visitors, directing them to the appropriate office or staff member.

• • Keep the reception area tidy and stocked with necessary materials like pens and brochures.

• • Provide accurate information in person, via phone, and email, distributing internal communications.

• • Monitor and control visitor access through logbooks and security procedures.

• • Order and maintain stock of front office supplies, including coffee machine essentials.

• • Handle filing, photocopying, transcribing, and faxing tasks as required.

• • Ensure the showroom remains clean and sample products are organized post-use.

These duties ensure a professional front office environment, supporting both staff and visitors effectively.

---

QUALIFICATIONS AND SKILLS

• • Education: High school diploma or equivalent; additional certification in Office Management is a plus.

• • Experience: Proven work as a Receptionist or Front Office Representative.

• • Customer service attitude, focused on creating positive visitor experiences.

• • Ability to handle a busy front desk with a calm and friendly demeanor.

• • Resourcefulness and proactivity in addressing issues as they arise.

• • Familiarity with safety and security procedures in a factory setting.

• • Discretion in handling confidential information.

These skills ensure candidates can manage front desk operations efficiently while maintaining professionalism.

---

COMPANY CULTURE AND VALUES

Royal Mabati Factory Limited fosters a culture of professionalism and support, where every role contributes to operational success. The company values responsiveness and attention to detail, ensuring a welcoming environment for clients and staff. Team collaboration and integrity guide its daily operations, offering employees a stable and growth-oriented workplace aligned with its mission in Kenya.

---

HOW TO APPLY

Apply now for the Receptionist position at Royal Mabati Factory Limited. Submit your CV to hr@royalmabati.com, highlighting your relevant experience. Applications must be received by 6th March 2025. Late submissions will not be considered. Royal Mabati Factory Limited is an equal opportunity employer, welcoming all qualified applicants.

---

ADDITIONAL ENGAGEMENT

Discover more career opportunities by visiting The Kenyan Job Finder’s job listings at https://thekenyanjobfinder.com/jobs/. Stay connected with the latest openings and updates through our community channels:

• • Join our Free Jobs on WhatsApp Channel for real-time updates:

• • Access Exclusive Job Updates on WhatsApp for a membership fee of 99 KES per month:

• • Follow The Kenyan Job Finder on Telegram for additional opportunities: https://t.me/TheKenyanJobFinder
    Learn more about Royal Mabati Factory Limited by visiting their official site for insights into their products and mission.