Learning & Development Coordinator – Nairobi – 2025

Learning & Development Coordinator – Nairobi – 2025

---

Job Details

• Position: Learning & Development Coordinator
• Location: Nairobi, Kenya
• Type of Job: Full-Time, Permanent
• Job Category: Talent & Culture, Luxury & Lifestyle Hospitality
• Salary: Competitive & Commensurate with Experience
• Reporting to: Talent & Culture Manager
• Application Deadline: Ongoing Until Position is Filled

Introduction

Are you passionate about learning and development, committed to enhancing employee growth, and excited about working in a luxury hotel environment? A leading boutique hotel in Nairobi is looking for a dedicated Learning & Development Coordinator to join its Talent & Culture Team. This role offers a dynamic, growth-oriented environment, where you’ll help shape the learning experience for employees in a prestigious hospitality setting.

This is an on-site position, ideal for professionals looking to enhance training strategies and develop employees’ potential in an internationally recognized luxury hotel brand. If you are results-driven, passionate about training, and have a keen eye for talent development, this is the perfect opportunity for you!

About MGallery – Gem Forest Hotel Nairobi

MGallery Hotel Collection is a distinguished luxury brand featuring boutique hotels with unique stories and unparalleled hospitality experiences. With an unwavering focus on delivering memorable moments, MGallery hotels are known for their distinctive designs, curated experiences, and commitment to excellence.

Gem Forest Hotel Nairobi – MGallery Collection is strategically located in Gigiri, Nairobi, offering a premium hospitality experience with 105 elegantly designed rooms and suites. The hotel boasts four world-class restaurants, including an all-day dining venue, a signature fine-dining restaurant, a rooftop lounge, and a poolside bar. Additional amenities include state-of-the-art meeting rooms, a business center, and comprehensive wellness facilities, including a gym, pool, and spa.

With its prime location along Limuru Road, close to Nairobi’s city center and Village Market, the hotel caters to diplomats, UN delegates, NGO consultants, business travelers, and leisure guests. Join the Gem Forest Hotel Nairobi and be part of an inspiring team dedicated to excellence in luxury hospitality.

Key Responsibilities

As a Learning & Development Coordinator, you will play a crucial role in shaping the training programs for hotel employees. Your primary responsibilities will include:

Training Program Development & Implementation

• Conduct at least one Training Needs Analysis (TNA) per year to identify key training requirements for all hotel departments.
• Design, implement, and evaluate customized training and development programs aligned with identified needs.
• Develop and update training materials, ensuring they are comprehensive, engaging, and interactive.
• Organize and set up training sessions, ensuring all logistics are handled efficiently.
• Oversee the implementation of departmental training initiatives as directed by the Talent & Culture Manager.

Training Coordination & Administration

• Maintain accurate training records, tracking attendance, performance, and progress.
• Prepare and submit monthly training reports to the Talent & Culture Manager.
• Monitor and support departmental trainers, providing feedback, evaluations, and continuous improvements.
• Coordinate onboarding programs for new hires, ensuring smooth integration into the hotel’s culture.
• Maintain strong partnerships with local universities, hospitality institutions, and training bodies.

Continuous Learning & Employee Development

• Promote a culture of continuous learning, encouraging staff participation in training initiatives.
• Conduct regular training audits, ensuring compliance with hotel standards and industry best practices.
• Facilitate career development programs, helping employees grow within the organization.
• Represent the hotel at career fairs, recruitment events, and professional networking forums.
• Stay updated on modern training methodologies, e-learning technologies, and learning management systems (LMS).

Qualifications & Skills

To be successful in this role, you must meet the following qualifications:

Required Qualifications

• Bachelor’s degree in Human Resources, Education, Organizational Development, Hospitality Management, or a related field.
• Minimum 1 year of experience in learning & development, training coordination, or HR training roles.
• Strong understanding of hotel operations and business acumen.
• Excellent communication skills, with proficiency in English (oral and written).
• Strong working knowledge of digital tools, including Microsoft Office.
• Experience using Learning Management Systems (LMS) for training administration.

Preferred Skills

• Prior experience in hospitality industry training.
• Strong interpersonal and facilitation skills.
• Ability to analyze and measure training effectiveness.
• Experience in e-learning development, instructional design, and adult learning principles.
• Strong project management skills with the ability to handle multiple training initiatives simultaneously.

Company Culture & Values

At Gem Forest Hotel Nairobi – MGallery Collection, we believe in nurturing talent and fostering a culture of excellence, collaboration, and continuous growth. Our core values include:

• Commitment to Excellence – Delivering world-class training and talent development.
• Innovation & Creativity – Embracing modern training methodologies and tools.
• Diversity & Inclusion – Promoting a respectful, welcoming workplace.
• Employee Growth & Development – Supporting career progression and skills enhancement.

We strive to create an environment where employees thrive, grow, and contribute to the hotel’s success while delivering exceptional guest experiences.

Apply Now for the Learning & Development Coordinator Role

Are you ready to take your career in training and development to the next level? This is your opportunity to join a renowned luxury hotel brand and make a meaningful impact on employee learning and growth.

Apply for this job now

Explore more hospitality job opportunities in Kenya here: Latest Hospitality Jobs in Kenya

Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

The Kenyan Job Finder platform, helping candidates discover more job opportunities in the hospitality sector in Kenya.

🔗 Visit the MGallery Collection Home Page to learn more about the company: Discover MGallery Hotel Collection