Claims Registration Assistant – Nairobi – 2025

Claims Registration Assistant – Nairobi – 2025

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Job Details

• Position: Claims Registration Assistant
• Location: Nairobi
• Type of Job: Full-time
• Job Category: Insurance/Claims Processing
• Salary: Competitive, commensurate with experience
• Reporting to: Claims Supervisor
• Application Deadline: 3rd February 2025

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Introduction

Are you a detail-oriented professional with expertise in claims registration and customer service? This role provides an excellent opportunity to showcase your skills in a fast-paced, professional environment. The successful candidate will play a pivotal role in supporting provider payment claims processing, ensuring efficiency, accuracy, and excellent customer interaction.

This on-site position in Nairobi offers exciting growth opportunities for those eager to advance their careers in the insurance sector.

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About Us

CIC Insurance Group is a leading player in the insurance industry, recognized for providing innovative solutions tailored to the needs of our clients. With over four decades of market presence, we have consistently set benchmarks in customer service, risk management, and employee development.

Our commitment to integrity, teamwork, and excellence has positioned us as a trusted partner across diverse industries. Join us and be part of a company that values its employees as much as its customers.

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Key Responsibilities

As a Claims Registration Assistant, you will be tasked with the following:

1. Claims Processing

• Receive and verify incoming claims to ensure all required documents are complete.
• Stamp and record claims for accurate reference and documentation.
• Dispatch claims, invoices, and mail to the respective sections for further action.
• Scan, index, and upload prepared invoices into the Document Management System (DMS).

2. Customer Interaction

• Respond professionally to walk-in customer enquiries regarding claims.
• Provide timely resolutions to customer and service provider queries and complaints.

3. Claims Management and Verification

• Ensure the accurate billing of e-claims before processing.
• Facilitate the registration of claims in the system for provider payments.
• Follow up on provider statement reconciliation to ensure prompt closure of accounts.

4. Record Maintenance and Disposal

• Prepare received claims for scanning and archiving.
• Oversee the safe disposal of claim documents in adherence to the approved disposal procedures.

5. Reporting and Collaboration

• Support the Claims Department by generating reports on claims received, processed, and pending.
• Collaborate with internal teams to streamline claims registration workflows.

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Qualifications and Skills

Academic Requirements

• Bachelor’s Degree: Preferably in Commerce or a related field.

Professional Qualifications

• Progress toward IIK/CII certification is an added advantage.

Experience

• Minimum of 1 year of relevant experience in claims processing or a similar role.

Key Competencies

• Attention to Detail: Ability to handle documentation accurately and efficiently.
• Technical Proficiency: Skilled in using document management and claims registration systems.
• Customer Service Excellence: Strong interpersonal skills to handle customer queries professionally.
• Problem-Solving: Ability to address complaints promptly and resolve issues effectively.

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Company Culture and Values

At CIC Insurance Group, we are committed to fostering a work environment that promotes:

• Innovation: Encouraging creative solutions for business challenges.
• Teamwork: Collaboration across departments to achieve shared goals.
• Integrity: Upholding the highest ethical standards in every aspect of our work.

Our employees are our greatest asset, and we provide ample opportunities for personal and professional growth through continuous learning and development programs.

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Why Join Us?

• Work with a team that values innovation, collaboration, and customer satisfaction.
• Be part of a company that is a market leader in the insurance industry.
• Gain access to career development programs and a clear path for growth.

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How to Apply

Ready to take on this exciting role? Click here to apply. Ensure you clearly indicate the position being applied for.

Applications should reach us by 3rd February 2025. Only shortlisted candidates will be contacted. If you do not hear from us by 28th February 2025, consider your application unsuccessful.

For more exciting opportunities, visit our career page and discover jobs tailored to your expertise.

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Equal Opportunity Employer

“We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.”

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• Visit the CIC Insurance Group Homepage for more information about us.
• Explore similar job openings in Kenya.

By joining CIC Insurance Group, you will be part of a company that values professionalism, excellence, and customer satisfaction. Apply today to advance your career in the insurance industry!