Salesforce Administrator – REAP for Nutrition – Nairobi – 2025

Salesforce Administrator – REAP for Nutrition – Nairobi – 2025

Job Details:

• Position: Salesforce Administrator – REAP for Nutrition
• Location: Head Office, Nairobi, Kenya, with frequent travel to the field
• Type of Job: Contract, Full-time
• Job Category: Information Technology & Performance
• Salary: Competitive and commensurate with experience
• Reporting to: Director, IT Solutions
• Application Deadline: 28th January 2025

Introduction

Are you passionate about leveraging technology to drive transformational impact? As a Salesforce Administrator supporting the REAP for Nutrition program, you will play a critical role in enabling life-changing economic inclusion initiatives. This role combines technical expertise with the ability to design and implement cutting-edge solutions that address the challenges of last-mile populations in Africa’s drylands. If you’re excited about making a measurable difference in people’s lives and thrive in a dynamic, mission-driven environment, this is the opportunity for you.

About Us

The BOMA Project is dedicated to lifting 3 million people out of extreme poverty by 2027. Founded 15 years ago, BOMA is recognized for its innovative economic inclusion programs that empower vulnerable populations in Africa’s drylands, including women, youth, and refugees. With a focus on building resilience to climate change and other crises, BOMA’s programs have reached over 704,352 individuals to date. Headquartered in Nairobi, Kenya, and boasting a 99% locally-driven structure, BOMA employs data-driven, tech-savvy solutions to create lasting change. Learn more about our work on the BOMA Project website.

Key Responsibilities

1. Product and Program Needs Analysis

• Gather product requirements and project-level needs for system enhancements.
• Develop and implement technology development strategies tailored to the REAP for Nutrition program.
• Lead innovative technology initiatives to improve program delivery and outcomes.

2. Performance Insight Architecture Maintenance

• Maintain the architectural integrity of the Performance Insight (PI) ecosystem, including Salesforce and Taroworks.
• Enforce design and change processes to preserve architectural consistency.
• Develop and maintain a repository of templates and reusable components.
• Collaborate with Salesforce and Taroworks to apply best practices and maximize value for money.

3. System Development and Customization

• Design, build, test, and deploy custom solutions within Salesforce and related systems.
• Ensure system stability by adhering to development processes and policies.
• Communicate changes proactively to users and provide comprehensive training.
• Administer Salesforce updates, create custom objects, and maintain dashboards and reports.
• Develop workflows and configurations to optimize system performance.

4. Security and Data Integrity

• Monitor user access and manage Salesforce roles, profiles, and hierarchies.
• Maintain data security, including sharing rules and permission levels.
• Archive data to ensure optimal storage usage.
• Handle user licenses and reassign accounts as needed.

5. Technology Support and Training

• Provide responsive technology support to REAP for Nutrition teams.
• Lead training sessions for new and existing users to enhance system adoption.
• Explore new ways to utilize Salesforce in support of program goals.
• Communicate regularly with users about system enhancements.

6. Process Documentation

• Develop and maintain process documentation, including workflows and field maps.
• Create new processes and associated reporting mechanisms.
• Ensure proper documentation for data migration and system transitions.

7. Data Quality and Maintenance

• Oversee data migration processes from legacy systems to Salesforce.
• Monitor and improve data quality by managing duplicate records and exception logs.
• Import and export data to meet program needs.

8. Cross-Functional Collaboration

• Work closely with M&E, Data & Insight, and other technology teams to ensure seamless support.
• Contribute positively to the product support squad to meet team-level objectives.

9. Additional Responsibilities

• Take on any additional duties as assigned by the Director of IT Solutions to support organizational goals.

Qualifications and Skills

Required Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Mathematics/Statistics, or Business Management.
• 2-3 years of experience in Salesforce Administration or a similar role.
• Expertise in business requirements analysis, systems deployment, and change management.
• Familiarity with the system development life cycle, Agile methodologies, and project management.
• Proficiency in Salesforce development, including APEX and supporting languages like Java.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Certification in Salesforce Administration.
• Deep understanding of application development languages.
• Experience with Agile Project Management and DevOps principles.

Company Culture and Values

At BOMA, we are committed to fostering a collaborative, inclusive, and mission-driven environment. Our team values innovation, integrity, and a shared dedication to driving measurable impact in the communities we serve. Join us to be part of a culture that prioritizes professional growth and teamwork, while working towards a common vision of eradicating extreme poverty.

Apply Now for Salesforce Administrator – REAP for Nutrition

To apply, visit BOMA’s recruitment portal on FlairHR. Applications must be received by 28th January 2025. Please note that only shortlisted candidates will be contacted.

[Apply for Job]

Explore More Opportunities

Looking for more roles like this? Visit our job portal for similar opportunities.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.