Officer- Intermediary Management – Nairobi – 2025

Officer- Intermediary Management – Nairobi – 2025

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Job Details

• Position: Officer- Intermediary Management
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Job Category: Insurance
• Salary: Competitive
• Reporting to: Manager – Intermediary Management
• Application Deadline: January 23, 2025

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Introduction

Are you looking for an exciting opportunity to drive intermediary management processes, enhance customer service delivery, and contribute to the insurance industry’s growth? This role offers a unique opportunity to work in a dynamic, innovation-driven environment, where your expertise will help build stronger intermediary relationships and optimize their experiences through cutting-edge digital platforms. This is an onsite position based in Nairobi, offering immense learning and growth opportunities.

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About Jubilee Insurance

Jubilee Insurance, founded in August 1937, is the first locally incorporated insurance company in East Africa. Headquartered in Mombasa, Jubilee Insurance has grown to become the largest composite insurer in the region. With over 1.9 million clients, it provides a range of services, including Life Insurance, Pensions, General Insurance, and Medical Insurance.

Jubilee Insurance operates in Kenya, Uganda, Tanzania, Burundi, and Mauritius. The company is recognized for its high standards in leadership, quality, and risk management. It is the only ISO-certified insurance group listed on the Nairobi Securities Exchange, Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Jubilee Insurance holds AA- and A+ ratings for its financial stability in Kenya, Uganda, and Tanzania, respectively.

For more information, visit the Jubilee Insurance homepage.

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Key Responsibilities

Strategic Responsibilities

• Contribute to the development of intermediary management strategies that align with the company’s goals.
• Assist in implementing incentive programs to drive intermediary motivation and business growth.
• Analyze data to monitor intermediary performance and identify opportunities for improvement.
• Support risk mitigation strategies to ensure compliance with regulatory policies.

Operational Responsibilities

• Payroll Management: Process intermediary payrolls for commissions, incentives, and benefits while ensuring compliance and accuracy.
• Commission Administration: Handle commissions for Retail Life, Corporate Life, and Pensions. Address and resolve intermediary queries efficiently.
• Records Management: Maintain accurate records of commissions, payrolls, and benefits, ensuring timely delivery of statements.
• Query Resolution: Address intermediary inquiries, fostering strong relationships and delivering exceptional service.
• Digital Transformation Support: Collaborate in implementing digital platforms to optimize intermediary experiences and communication.
• Performance Monitoring: Track key performance indicators (KPIs) like payroll accuracy and intermediary satisfaction.
• Compliance and Risk Management: Ensure adherence to statutory and regulatory requirements, mitigating risks in data management and payroll processing.

Corporate Governance Responsibilities

• Stay updated on industry regulations and implement risk management strategies to mitigate operational and financial risks.
• Ensure compliance with internal policies and Kenyan laws governing the insurance industry.
• Promote ethical practices and foster a culture of good corporate citizenship.

Cultural Development

• Foster an inclusive and ethical work environment, collaborating with teams to promote the company’s core values.
• Develop personalized career plans that align with the organization’s objectives.

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Key Competencies

Technical Skills

• Proficiency in payroll and commission systems.
• Strong knowledge of regulatory requirements in the insurance industry.
• Advanced data analysis and reporting capabilities.

Soft Skills

• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Customer-centric with strong organizational skills.

Technology Proficiency

• Familiarity with digital platforms for intermediary communication.
• Basic knowledge of automation tools and processes.

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Qualifications and Skills

• Education: Bachelor’s degree in Insurance, Finance, Business, or a related field.
• Certifications (Preferred): CPA-K, ACCA, Diploma in Insurance, LOMA, CII, or IIK certification.
• Experience: 2-4 years in intermediary management or related roles in the insurance industry.
• Knowledge of commission and payroll processes.
• Familiarity with life insurance and pension products.

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Company Culture and Values

At Jubilee Insurance, we pride ourselves on fostering a culture of collaboration, innovation, and integrity. We are committed to promoting ethical practices and maintaining a positive work environment. Our team-oriented approach enables us to meet the diverse needs of our clients while contributing to the growth and development of our employees.

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Apply Now for Officer- Intermediary Management

Take the next step in your career by applying for this position. Submit your application, including the Job Reference Number (JLIL 291), to Recruitment@jubileekenya.com by January 23, 2025.

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

For more similar opportunities, visit Kenyan Job Finder’s latest jobs.

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